Delivery times and methods of the Products

Rebeya will deliver the selected and ordered Products using the shipping methods chosen in the purchase order, to the address indicated by the User.

The Products will be entrusted to the express courier within 24/48 hours after the order. Delivery is estimated in 2-5 working days after sending.

Upon delivery of the Products, the User is required to check that the packaging of the products is intact, undamaged and unaltered.

In the event that the delivered goods present any damage presumably caused by transport, the User may refuse delivery and immediately notify Rebeya, which will make the necessary complaints to the forwarder, arranging for a new shipment once the disputed goods have been returned.

Shipping rates and times

The cost of shipping may vary if the weight of the items exceeds a certain threshold. Any questions regarding the Rates and shipping times can be sent by the User to the following address: help@rebeyabeauty.com

• Standard shipping costs: €4.50
• Free from: 49€

Orders are normally processed and handed over to the courier on the working day following the sending of the order confirmation by Rebeya. Saturdays and Sundays or public holidays will not be considered working days, so orders sent on these two days will be considered sent on the next working day.

 

Right of withdrawal

(Deadlines for exercising withdrawal)

The User who for any reason is not satisfied with the purchased Product has the right to withdraw without any penalty and without specifying the reason. within 14 days from the date of receipt of the Product, by sending a written communication to the e-mail address help@rebeyabeauty.com or by registered mail to the following address Via Diaz 10, cap 34124 TS – c/o Rougj Group using: (i) the optional withdrawal form [**] referred to in the following section or (ii) any other written declaration.

In the event of communication of the withdrawal by email, the Owner will promptly send the User a confirmation of receipt of the withdrawal exercised.

In any case, the User's communication must contain: a) the precise indication of the Products for which the Consumer wishes to exercise the right of withdrawal; b) the order number in question.

In the case of separate delivery of multiple Products, ordered by the User with a single order, the 14-day term for exercising the right of withdrawal starts from the day on which the last Product was received.

(Obligation and methods of returning the Products in the event of exercising the right of withdrawal)

In case of withdrawal, the User must return the Product to the Owner, without undue delay and in any case no later than 14 days from the date on which he communicated his decision to withdraw from the contract.

Specifically, the User must send to the following address: ROUGJ GROUP, with headquarters in Trieste, via Diaz 10, 34124- TS, the Products intact, in perfect condition for resale (not ruined, damaged or soiled), not opened or used, and without obvious signs of use (i.e. they must not show any trace of any type of use in their original packaging), complete with accessories and any manuals, without any missing parts.

(Exclusions from the right of withdrawal)

The right of withdrawal does not apply:

• sealed goods which are not suitable to be returned for hygiene reasons (e.g. opened cosmetics and other products which come into contact with the skin) or are related to health protection and have been opened after delivery;
• damaged or used products, even if only partially;
• in the absence of the original packaging;
• in the absence of integral elements of the product (accessories, instruction manuals, etc.);
• to goods made to measure or clearly personalized,
• to Products which, by their nature, are not suitable for return or are subject to the risk of rapid deterioration or alteration, such as, by way of example only, cosmetic products which have already been opened.

In the event that the Owner should ascertain that the Product returned by the User following the withdrawal falls within one of the hypotheses described above, the Owner will return the specific Product to the User, charging the latter all shipping costs.

In any case, the User is responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Products.

(Refund following correct withdrawal)

The Owner, having ascertained that the conditions and prerequisites described in the previous paragraphs necessary to correctly exercise the right of withdrawal exist, will reimburse the payments received from the User, in the same payment methods used by the User for the initial transaction, without undue delay and in any case within 14 days from the day on which the Consumer User communicated his/her wish to withdraw from the contract.

The User will only bear the direct cost of returning the Product.

Rebeya is not obliged to reimburse delivery costs.

Rebeya, unless it has offered to collect the Product itself, may withhold the refund until it has received the Product or until the User has demonstrated that he has sent it back.

If the methods, conditions and terms for exercising the right of withdrawal, as specified in this section, are not respected, the User will not be entitled to a refund of the sums already paid. In this case, the User may, if requested, obtain back, at his/her own expense, the Product in the state in which it was returned to Rebeya. In this case, the shipping and transport costs are charged to the User.